FreezeFrame offers a collection of digital photography products, including presets, guides, templates, resources, and ebooks. Because these items are delivered electronically and provide immediate access upon purchase, all sales are considered final. This policy ensures fair use, protects our digital assets, and maintains the integrity of our product library.
Digital Products Are Non-Refundable
All products provided by FreezeFrame are digital downloads. Once delivered, they cannot be returned, revoked, or exchanged. For this reason, FreezeFrame does not offer refunds or returns on any digital product under any circumstances, including but not limited to:
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Accidental purchase
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Change of mind
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Incompatibility due to outdated software
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Incorrect selection or misunderstanding of the product purpose
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Failure to download or use the files
By completing a purchase, you acknowledge and agree that digital items are non-refundable.
Access and Delivery
After purchase, your digital products become instantly accessible through the download links provided. You are responsible for securing your files and ensuring successful download. FreezeFrame is not responsible for lost or deleted files after delivery.
Product Descriptions and Compatibility
FreezeFrame provides clear product descriptions to help you understand what you are purchasing. All presets, templates, guides, and ebooks include software compatibility details where necessary. It is your responsibility to verify that your device or software supports the product before making a purchase.
Unauthorized Sharing
All FreezeFrame digital products are licensed for individual use only. Redistribution, reselling, sharing, or uploading our files to any platform is strictly prohibited. Violation of this policy may result in permanent loss of access to your purchased files.
Technical Issues
If you face a technical issue accessing your files (such as a corrupted download link), FreezeFrame may provide assistance by reactivating the download link. However, this does not qualify as a refund or return.
Policy Acceptance
By purchasing from FreezeFrame, you agree to this Refund and Returns Policy in full. Continued use of the website and its digital products indicates your acceptance of these terms.